Privacy Policy | Homeward Moving Co.

Effective date: November 9, 2026

This Privacy Policy explains how Homeward Moving Co. ("we", "us") collects, uses and protects personal information through this website and when you contact us about moving and storage services. We handle personal information in accordance with applicable Canadian privacy law, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

Information we collect

Information you give us. When you submit our quote form or send us an instant estimate, we collect your name, phone number, email address, moving addresses or areas, your moving date, the service you're interested in and any details you choose to share. Estimate submissions also include the type of move, the options you chose and the estimated price range shown to you. During a walk-through or move, we may record an inventory of the items being moved or stored. If you call or email us, we collect the information you provide in that conversation.

Instant moving estimate. The instant moving estimate runs entirely in your web browser. The choices you make, such as the type of move, the size of your home and distances, are not sent to us or to anyone else unless you choose to submit the estimate form.

Technical information. When you visit, our hosting provider's servers may automatically log technical information such as your IP address and browser details for security and operational purposes. We do not use this website to collect analytics, and we do not use advertising or tracking cookies.

How we use your information

To respond to your inquiry and book a walk-through.
To prepare estimates, contracts, inventories and moving schedules, and to coordinate with buildings, property managers and storage facilities for your move.
To communicate with you about your move before, during and after moving day.
To handle damage claims and to meet legal, accounting and tax obligations.

We do not sell your personal information, and we do not use it for unrelated marketing without your consent.

Who we share it with

Quote and estimate requests submitted through this website are transmitted through FormSubmit (formsubmit.co), a third-party form service that delivers submissions to our email. To complete your move, your name, addresses and move details may be shared with building management or property managers, storage facilities, insurers handling a claim, and partner movers or subcontractors when needed, and with professional advisors or authorities where required by law. Service providers we use may store or process information outside Canada, including in the United States and Europe, where it may be subject to the laws of those jurisdictions.

How long we keep it

We keep personal information only as long as needed for the purposes above, including any period required for legal, tax, claims or storage reasons, and then securely delete or destroy it.

How we protect it

We use reasonable administrative, technical and physical safeguards appropriate to the sensitivity of the information. No method of transmission or storage is completely secure, so we cannot promise absolute security. Please don't include sensitive information, such as financial details or door and alarm codes, in our website forms.

Your choices and rights

You may ask to access the personal information we hold about you, ask us to correct it, or withdraw your consent to our use of it, subject to legal and contractual restrictions. To make a request, contact us using the details below. If you're not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada.

Cookies

This website does not set cookies. See our Cookie Policy for details on the limited browser storage the site uses.

Contact us

Questions about privacy can be sent to info@example.com or by phone at (519) 555-0142.

Changes to this policy

We may update this policy from time to time. The effective date above shows when it was last changed.